Pre-requisites

• Participants must have prior experience of implementing any HCM Applications (Oracle or non-Oracle)
• Participants should have a general understanding of service processes.
• Participants must have attended Human Capital Management: Global Human Resources - Functional Workshop

Course Offering

This is a use-case driven implementation focused 3-Day workshop highlighting the business process flows, best practices, implementation considerations, tips & tricks and typical cut-over activities while covering various topics in a flow-based approach.

The agenda for each day of the course includes:

Day1

• HRHD - Introduction 
  • HRHD Service – Overview and Resources
  • HRHD Service – Objects and Configurations
• User and Data Flows
  • HRHD Service – Employee and Agent Flows
  • HRHD Service – HCM Data Access
• Configuring Requests for handling HR Support 
  • Use Cases for SR creation and updates with configurations
  • Use Cases for SR related fields and configurations
  • Process for Knowledge reference and updates in SR.

Day2

• Automate Multiple Requests Assignment with Queues and Routes
  • Queues – process flow and use case example
  • Routing – process flow and use case example
• Secure Request data and handle delegation.
  • Concepts of application security
  • Job roles for HRHD
  • Data security in HRHD
  • User role delegation
  • Person and party user concepts
• Handle Multiple Business Units HR Service requests.
  • Concepts of multiple business units
  • Business units in HRHD service configuration

Day3

• Standardize Service task flow using Action Plans
  • SR with Action Plan flow
  • Action Plan Creation and Configuration Use Cases
• Manage Service Expectations with Service Entitlements
  • SR with Milestones flow
  • Service Milestones and Entitlement Use cases
• Configure Channels - Email and Notifications.
  • SR with Email – Inbound and Outbound Flows
  • Email Channel Configuration
  • Notification Administration –Mobile and Desktop for various set of users.
• Helping Agents improve Service times using Text and Productivity Tools
  • Text and Productivity tools use cases and flows with SR.
  • Advanced Text handling use cases.
• Manage Service Operation Knowledge
  • Knowledge Management Service Flow.
  • Use cases – Search , reference, update and configure Knowledge
• Customize UI using Configuration Tools.
  • Use Cases using Page Composer to customize HCM pages.
  • Use Cases using Application Composer to customize HRHD pages
• Automate event handling using Workflows.
  • Use cases with examples to handle data changes and related events.

Instructor

  Mahesh Vasishtha

   Chaitanya Choudem