What we will cover

This Boot Camp is designed for Tier-1 and Tier-2 technical support professionals. You will learn how to effectively troubleshoot problems with SIP call flows through the Oracle Communication SBCs series.

By enrolling in this boot camp, you'll get a chance to deep dive into call flows through the Oracle Communication Session border Controller (SBC) series configuration. By learning through a combination of interactive instruction, discussion and hands-on labs, you'll solidify your learning so you can apply it to your daily job. This boot camp also correlates this information to available troubleshooting interfaces. These interfaces include SNMP traps, alarms, CDRs, ACLI output, network protocol analyzer output and logs.

Learn to

• Use and explain the various troubleshooting tools available.
• Troubleshoot boot and power-on problems.
• Confirm normal SBC operation and isolate problems to within the SBC or external to it.
• Troubleshoot signaling issues.
• Troubleshoot media issues.
• Describe the preferred troubleshooting methodology, which helps you expedite the fault isolation process.

Audience

Persons who require close familiarity with the SBC’s features, architecture, operation, and configuration and persons who on a day-to-day basis will perform any of the following tasks:

• User/administrative duties: verifying normal operation and monitoring activity
• Configuring and provisioning
• Maintenance
• Troubleshooting

Prerequisites

To be approved for this training session, you must meet the mandatory prerequisite below and send before May 7th the required documents to communications-enablement_ww@oracle.com

• 1- Have SBC Basic Implementation knowledge by having attended a previous training or equivalent knowledge acquired via projects.

Note that partner participation approval depends on meeting prerequisites and that the event may be rescheduled/cancelled according to internal business reasons.